Frequently Asked Questions
Everything you need to know about your Xenos Jewelry experience.
What materials are used in Xenos Jewelry?
We use premium materials including 14k and 18k gold plating over surgical-grade stainless steel, 925 sterling silver, and ethically sourced gemstones to ensure durability and shine.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
Will your jewelry turn my skin green?
No. Our jewelry is crafted with high-quality hypoallergenic metals and is lead and nickel-free, specifically designed to prevent skin irritation and discoloration.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Does Xenos Jewelry come with a warranty?
Yes, every purchase is backed by our 12-month limited warranty which covers any manufacturing defects or unexpected tarnishing under normal wear conditions.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with harsh chemicals, perfumes, and lotions. Store them in a cool, dry place and clean gently with a soft microfiber cloth.